Our Policies
Oleksii Beauty — Professional beauty services in Orillia, Canada
Located at 63 Naywash St, Orillia, Ontario, Oleksii Beauty is committed to clear, client-focused policies that support a refined and welcoming salon experience.
Return Policy
Our goal at Oleksii Beauty is to ensure you are fully satisfied with your beauty products and salon experience. Please review the guidelines below before requesting a return.
- Product returns: We accept returns on retail beauty products that are unused, unopened, and in their original packaging within 14 days of purchase, accompanied by the original receipt or proof of purchase.
- Condition of items: Products must be in saleable condition, with all seals, tags, and labels intact. Items that show signs of use or damage may not be eligible for return.
- Services already rendered: Due to the personalized nature of professional beauty services, we do not offer refunds on services that have already been rendered. If you have concerns about a service, please contact us within 72 hours so we can work with you to address them.
- Store credit: Approved product returns may be issued as a store credit or exchanged for another product of equal value. Cash refunds are not guaranteed and may be offered only at our discretion.
- Hygiene-sensitive items: For health and safety reasons, certain hygiene-sensitive items — such as opened skincare, makeup, hair brushes, or tools — cannot be returned once opened or used, except in the case of a manufacturer defect.
- Defective or damaged products: If you receive a defective or damaged product, please contact us as soon as possible with your receipt and details. We will assess the item and may offer an exchange or store credit where appropriate.
Shipping Policy
Oleksii Beauty offers shipping within Canada for select beauty products purchased online. We carefully prepare each order to arrive in excellent condition.
- Order processing time: Orders are typically processed within 1–2 business days. During peak periods or promotions, processing times may be slightly longer, and we will do our best to communicate any delays.
- Standard shipping within Canada: Standard shipping usually takes 5–7 business days after your order has been processed, depending on your location within Canada and carrier timelines.
- Shipping rates and free shipping: Shipping rates are calculated at checkout. We are pleased to offer free standard shipping on eligible orders of $75 or more (before tax and after any discounts) within Canada.
- No international shipping: At this time, we do not offer international shipping. Orders can only be shipped to addresses within Canada.
- Order packaging and care: We take great care in packaging your beauty products to protect them during transit, using appropriate cushioning and secure materials.
- Tracking your order: When available, tracking information will be provided via email once your order has shipped so you can follow its progress.
- Lost or damaged shipments: If your order arrives damaged or appears lost in transit, please contact us promptly with your order details so we can assist in working with the carrier to investigate and find a resolution.
Subscription Cancellation Policy
To keep your experience seamless and transparent, Oleksii Beauty provides clear guidelines for cancelling recurring beauty service subscriptions and membership plans.
- How to cancel: You may request cancellation of your subscription or membership by emailing our team or, where available, by submitting a cancellation request through your online account portal.
- Notice period: We require a minimum of 30 days' notice prior to your next billing date to process a cancellation. Cancellations requested with less notice may take effect for the following billing cycle.
- Current billing cycle: We do not offer partial refunds for unused days or sessions within your current billing cycle. Your benefits will remain active until the end of the paid period.
- Remaining sessions or credits: Any remaining sessions or credits associated with your plan should be used before your cancellation date or the end of your current billing cycle, unless otherwise stated in your specific membership terms.
- Pausing or modifying plans: In some cases, we may be able to pause or adjust your membership instead of cancelling it entirely. Please contact us to discuss available options for your plan.
- Updates to payment details: To avoid interruptions to your services or unintentional cancellations, please ensure your payment information remains current and accurate.
- Support with cancellations: If you need assistance understanding your subscription terms or the cancellation process, our team is happy to help.
Questions About Our Policies?
If you have any questions about our return, shipping, or subscription cancellation policies, we invite you to reach out to our team directly. We are here to support you and ensure your experience at Oleksii Beauty is exceptional.
Address: Oleksii Beauty, 63 Naywash St, Orillia, Ontario, Canada
Email: info@oleksiibeauty.ca